Shilpa Dandona

Shilpa is a graduate diploma in computer engineering with 14 years of work experience of performing multiple roles in Project Management, Business Process Transformation, Process Redesign & Documentation, Transitions & Change Enablement, Process Operations, Team Management, and Service Delivery, with companies like WNS, Accretive Health and Scryptions, besides RvaluE. She joined RvaluE in 2015, after living abroad in USA for 5 years, as a Project Manager to develop an internal Program Management Office (PMO) for RvaluE. She has been part of key projects at RvaluE related to Business Process Transformation, Shared Services Program Overseas and India, Process design and documentation, eLearning, BPM Tool and Program Management Role.

Having dealt with multiple stakeholders in Customer Service as well as Operations, Shilpa has a sharp focus to understand and deliver on customer requirements on every project she is part of. She had the opportunity to work on a Strategic Review & Feasibility Assessment engagement for one of Middle East Telecom Major across F&A, HR, Supply Chain, IT and Customer Engagement functions, to identify opportunities for redesign/ automation, offshoring, evolving business case/ cost benchmarking, legal requirements, and developed execution roadmap. During this initiative she had the opportunity to directly interact with the CXOs and Board members of the client organization and received appreciation from both Client leadership as well as internal leadership. 

Shilpa played a critical role and supported Program Management for one of the large organization-wide (multiple Business Units and Locations) Finance Transformation Program for a USD 1.2 Bn diversified client of RvaluE. Her meticulous planning, eye for detail and constant follow ups have ensured client satisfaction and timely completion. During this period, she has acquired knowledge of Process Mapping, Redesign and Documentation, demonstrated abilities for customer interactions. 

She is good at collecting information, questioning status quo, assimilating and translating them into decision support analytics for decision making and that what she demonstrated by playing a key role in bringing transformation to the existing processes for a client. She has managed multiple Shared Services Centres set up, Finance Transformation initiatives, PMO for a client based out of New Zealand & Australia, multiple surveys and governance for internal initiatives.

Shilpa is result oriented and goes beyond her job responsibilities to deliver value to the organization. She brings excellent interpersonal skills, outstanding team management and decision-making skills at her previous jobs. We believe her strong value system makes her a key player in success of our organization and our clients.