A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
GCCs have been talking about enterprise value for years. But most have skipped the most critical step –establishing what is ‘the value potential ‘before they claim to have ‘delivered ‘it
For the first time in the history of mankind, the world has witnessed such an unprecedented turbulence in its spread, intensity and reach
Gen AI presents a wealth of opportunities for businesses to drive business growth, enhance their operations and achieve greater efficiency and effectiveness. Here is my take on the Top 10 use cases, where companies can leverage AI solutions, and unleash their full potential across various departments.
Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
Global Capability Centers (GCCs) are experiencing a pivotal moment. For more than twenty years, they have provided value through labor cost savings, process standardization, and efficiency-focused metrics. However, generative and agentic AI are transforming this model.
Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
Technology leaders face growing expectations to deliver rapid, strategic results that shape the future of their organizations. SMC Squared, now part of Hexaware Technologies, is enabling this shift by helping enterprises establish and optimize global capability centers (GCCs) that unlock innovation, agility, and long-term value.
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
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