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GCCs are at an inflection point – Many are totally perplexed and moving slowly!
For the first time in the history of mankind, the world has witnessed such an unprecedented turbulence in its spread, intensity and reach
AIXeleron | GCC AI Use Case Foundry
Gen AI presents a wealth of opportunities for businesses to drive business growth, enhance their operations and achieve greater efficiency and effectiveness. Here is my take on the Top 10 use cases, where companies can leverage AI solutions, and unleash their full potential across various departments.
Transforming Debt Collection & Arrears Management with Agentic AI A Strategic case study for Financial Institutions (Co-powered with AWS)
Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
From Shared Services to Agentic GCC: Building Outcome‑Driven Enterprise Value
Global Capability Centers (GCCs) are experiencing a pivotal moment. For more than twenty years, they have provided value through labor cost savings, process standardization, and efficiency-focused metrics. However, generative and agentic AI are transforming this model.
AI as a Game Changer for Global Capability Centres
Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
Building High-value Global Capability Centers – How Strategic GCCs Deliver Sustainable Business Value
Technology leaders face growing expectations to deliver rapid, strategic results that shape the future of their organizations. SMC Squared, now part of Hexaware Technologies, is enabling this shift by helping enterprises establish and optimize global capability centers (GCCs) that unlock innovation, agility, and long-term value.
GICs to GCCs – Capability Starts Outside In!
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
The Dawn of Sentient Service: Why Agentic AI Isn’t Just “Next-Gen” CX, It’s a Cognitive Leap
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
From Support to Strategic: The Reinvention of Enterprise Services in the Age of Digital Disruption & AI
India has traditionally acted as the nervous system for the world’s enterprise services, spanning from back-office IT processing to shared services. For a long time considered as cost centres, enterprise services in India were designed for efficiency, scale and standardization.
