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A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.

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Manish Harlalka

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Manish Harlalka

Manish Harlalka

Head, Global Business Services
Dr. Reddy's Laboratories

Manish Harlalka

Head GBS
Dr Reddy’s Laboratories

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Our Publications

Books & Research Reports
Knowledge Papers
Thought Leadership Articles
Process Edge (SSF Journal)

Strategic by Architecture, Transformative by Outcomes – Systems of Execution and the GCC Opportunity

Beyond Boundaries: GCCs Shaping Tomorrow’s Enterprises – A Comprehensive Research Report by Everest Group & SSF Global

The Next Big Focus for Japanese Companies – A Joint Research Report by NRI India & SSF Global

A Ground Report on Integrated Technologies in Enterprise Functions

Being Future Relevant – Finance Professionals in Shared Services

Breaking Boundaries – The Power of Enterprise Service Management: Research Report 2018

Rebooting Business Process Strategy to Outcompete

Research Report 2017: ‘Building Capabilities for Future and Catalyzing Transformation – Trends Practices and Frameworks’

BPM in Global India

AI at the Helm: Reimagining GCCs with Agentic Intelligence

Scaling the GCC Impact – Reimagining Leadership, AI-First Culture Business Outcomes

Reconnect the Dots to Reimagine – GCCs En Route to becoming Strategic Enterprise Assets

The Next and New in GCC – Charting the Course for Value Impact

Accelerating Value Creation – Realizing the Power of Tech-Integrated Enterprise Services

Designing a Resilient Future - India as the Global Hub for GCCs Navigating Opportunities, Challenges, and Strategic Growth

Exploring New Frontiers in Enterprise Services Redefining Value Markers for GBS and GCCs

Work Reimagined: Exploring Innovative People Practices at GBS/ GCCs and Catalyzing its Value Impact on Enterprise Outcomes

Redefining Digital Transformation Strategies for Future-ready Enterprise Services in the Age of AGI and GenAI

Navigating Talent Challenges in the Growing Offshoring and GCC Landscape in India

SECRET TO SUCCESS

Co-creating the Future

Building Resilient Businesses

Resilient Leadership for New Age Business Services

Being Future Relevant

Time to Take a Leap

Crossing the Rubicon

Digital Leadership for Innovation and Winning Edge

Business Services at Cross Roads

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Industry Action

01

Responsible and Trust Centric AI Governance for India’s Capital Markets
02

LPL Financial Secures Landmark Hyderabad GCC to Anchor Global Fintech Transformation
03

“THE LEADERSHIP EDGE” – Think Sharp to Build Real with Dr Sumit Mitra

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contact@ssfglobal.in
+91 73032 44077 | +91 98999 90344
+91-11-2667 4814/4920

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