A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
Global Capability Centers (GCCs) are experiencing a pivotal moment. For more than twenty years, they have provided value through labor cost savings, process standardization, and efficiency-focused metrics. However, generative and agentic AI are transforming this model.
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
India has traditionally acted as the nervous system for the world’s enterprise services, spanning from back-office IT processing to shared services. For a long time considered as cost centres, enterprise services in India were designed for efficiency, scale and standardization.
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
Gen AI presents a wealth of opportunities for businesses to drive business growth, enhance their operations and achieve greater efficiency and effectiveness. Here is my take on the Top 10 use cases, where companies can leverage AI solutions, and unleash their full potential across various departments.
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
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