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Building Business ResilienceAutomation with a Human Centric Approach
As Covid-19 reaches all facets of life, global shared services are finding new ways to mitigate its long-term impact.
A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
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Journey Towards the Fabric of Holistic GrowthRedefining Value Proposition of a Global in-House Centre
Shared services organizations (or global in-house centers, as they are often referred to now) in India have been in existence for several decades.
Gazing into the Crystal Ball – A Forecast for 2025
Every passing year changes the world drastically in an unpredictable manner. Come 2025, the world will be very different from what we can possibly imagine today.
Creating a Specialized Service UnitOn a Continuous Journey of Rediscovery
Organizations have been implementing shared services since the mid-1990s. However, it often seems that wherever one is on the maturity curve
A High-speed HR Transformation JourneyMantras to Set-Up a Fully Functional Shared Services Unit in Record Time
Our corporate shared services journey started from understanding the ‘need’ for change and then building a ‘case’ for change.
Managing Change EffectivelyA Simple Four-Step Guide for Leaders of Change
In my 30 years of corporate life, I have faced many corporate situations of change that have left me baffled for a cause or a solution.
Nurturing Talent & Culture Transformation – Roadmap to Building the Next Generation Leaders
Work patterns today are changing at a breakneck speed and only organizations and leaders with the ability to adapt to change with the same speed can hope to be successful in the long run.
Digitalization – Our Global Language – Technology to the Rescue During the Current Crisis
For several organizations across the globe, digitalization of business processes is a long-standing ‘way of life’ to ensure seamless service delivery
Future Readiness of the Telecom Services IndustryA Progressive Take on New Initiatives and Technology
Amit Dhingra, with more than 20 years of global experience in Telecommunications and Service Delivery, is the Senior Vice President – Nokia Operations & Global Service Delivery.
