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Leveraging Employee EngagementBuilding a Culture of Sustained Improvement
Many organizations, especially those having a monopolistic or dominant market share, tend to develop a culture of “Continuous Crisis Management”
Managing Talent Acquisition Models For Global Capability Centres (GCCs)
The location-based configuration of GCCs that the world was well versed with became outdated with the outbreak of the pandemic last year.
When We Never Missed a Beat Leadership During Turbulent Times
Sumit Mitra is a versatile senior executive and board member with over 20 years’ experience in outsourcing, P&L management, client management
Opportunity in the Changing Landscape – Digital Transformation in Customer Experience
Startek is global business process management services provider and a leader in implementing new-age CX solutions.
A Systemic Shift in SSCs From Services to Insights
The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program
Site Reliability Engineering
Managing Risks of Rapid Change through Resilience, Accountability and Innovation
Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability
Future Readiness in Language TransitionHarnessing Digital Innovation for Opportunities
Shared-service organizations have matured over the years to increase the value of the services delivered to the business.
The Leadership Game in Shared Services – Strategies – Defensive & Offensive
“When the winds of change blow, leaders have two options: either build walls or build windmills”, says an ancient proverb.
An Innovative “Never Trust, Always Verify” Model
The Security Operation Center
A string of high priority breaches has highlighted the threat that all organizations face in the modern digital world.
