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AI as a Game Changer for Global Capability Centres
Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
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SMC Knowledge Paper for GCC Conclave 2025
Technology leaders face growing expectations to deliver rapid, strategic results that shape the future of their organizations. SMC Squared, now part of Hexaware Technologies, is enabling this shift by helping enterprises establish and optimize global capability centers (GCCs) that unlock innovation, agility, and long-term value.
GICs to GCCs – Capability Starts Outside In!
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
The Dawn of Sentient Service: Why Agentic AI Isn’t Just “Next-Gen” CX, It’s a Cognitive Leap
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
From Support to Strategic: The Reinvention of Enterprise Services in the Age of Digital Disruption & AI
India has traditionally acted as the nervous system for the world’s enterprise services, spanning from back-office IT processing to shared services. For a long time considered as cost centres, enterprise services in India were designed for efficiency, scale and standardization.
Mastering FP&A in the Modern Era: Key Trends, Skills, and Leadership Insights
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
AI-Powered India: The Road to a Digital Superpower
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
The Power of GCCs: Unique Synthesis of ‘MAGA & Make in India’!
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
SSF Global – 13th Annual Global enterprise Services Conclave
Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
