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No of Days : Two
Batch Size : 18
Participant Profile : General – Mid-management; Frontline Managers
Objective/ Key Takeaways/ Learning Outcome
The 2-day workshop will effectively enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills.
What’s in it for you?
- Understanding different styles & methods of communication and how to improve understanding and build rapport with others.
- Mapping the Leadership model to communicative elements
- Managing persuasive & difficult conversations
- Successful Negotiation principles
- Service Recovery Principles
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