Ask an Expert
GCCs are at an inflection point – Many are totally perplexed and moving slowly!
For the first time in the history of mankind, the world has witnessed such an unprecedented turbulence in its spread, intensity and reach
From Shared Services to Agentic GCC: Building Outcome‑Driven Enterprise Value
Global Capability Centers (GCCs) are experiencing a pivotal moment. For more than twenty years, they have provided value through labor cost savings, process standardization, and efficiency-focused metrics. However, generative and agentic AI are transforming this model.
GICs to GCCs – Capability Starts Outside In!
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
The Dawn of Sentient Service: Why Agentic AI Isn’t Just “Next-Gen” CX, It’s a Cognitive Leap
Are you ready for a paradigm shift in Customer Experience (CX)? We’ve spent years chasing the mirage of perfect customer experience. We’ve built data lakes, deployed chatbots, and been obsessed over “omnichannel.”
From Support to Strategic: The Reinvention of Enterprise Services in the Age of Digital Disruption & AI
India has traditionally acted as the nervous system for the world’s enterprise services, spanning from back-office IT processing to shared services. For a long time considered as cost centres, enterprise services in India were designed for efficiency, scale and standardization.
Mastering FP&A in the Modern Era: Key Trends, Skills, and Leadership Insights
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
AI-Powered India: The Road to a Digital Superpower
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
The Power of GCCs: Unique Synthesis of ‘MAGA & Make in India’!
The Outsourcing & Offshoring Industry in India has witnessed remarkable growth over the past two decades, and this trend is expected to continue in the coming years. The country’s highly skilled workforce, favourable business environment, and competitive cost structure have made it a hub for IT and business process outsourcing.
Empowering Business Growth with AI & Gen AI
Gen AI presents a wealth of opportunities for businesses to drive business growth, enhance their operations and achieve greater efficiency and effectiveness. Here is my take on the Top 10 use cases, where companies can leverage AI solutions, and unleash their full potential across various departments.
