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Leadership Imperatives and CharacteristicsEnabling Sustainable Journey During Various Phases of Growth
Many start-ups having excellent business ideas as well as infrastructure and funds, have struggled to survive for want of management competency.
The Business of Customer ExperienceA Transformation Beyond Change
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
The Critical Factor Driving Success – Shared Services – Creating Ownership
Over the last decade, Shared Services as a concept has gained considerable momentum in India for Indian Organizations
Taking ControlBusting Myths on Internal Controls
An oft-repeated analogy for Internal Control is ‘Controls are to an organization, what brakes are to a car.’
Build Bonds, For A Life TimeSimplifying CLM Through Innovations
Tata BSS is fast becoming one of the India’s leading CLM specialists. Our very vision and strategy at TBSS is to be a leading/premier CLM company.
Disruption Requiring Process ExcellenceE-Commerce Business in India
Crazy times call for crazy organizations’- thus spoke Management Guru Tom Peters some 25 years ago.
Digital P2P EraTransform to Digitally Signed Invoicing
The Procure 2 Pay process has largely lagged in Digital Transformation journey where other processes or areas have fared very well and gone to digitization and automation.
RPA – The Beginning of Disruptive ThinkingFrom People Dependent to Process Dependent
Robotic Process Automation (RPA) is a current topic generating immense anticipation and excitement.
Agile to Excel Your AIDE in the VUCA WorldRethinking Mind-Sets and Embedding Change Principles Into the Business Ethos to Thrive in Turbulent Times
Two decades ago when American Express decided to offshore processes to India, first from Japan, Asia Pacific and Australia markets and then from other parts of the globe
