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Shape of the Next Normal Unprecedented Change for the Business Services Industry
For the first time in the history of mankind, the world has witnessed such an unprecedented turbulence in its spread, intensity and reach
A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
SSF GLOBAL APP
Leader as a LighthouseA Compulsive Force for Reformation to Holistic Well-being & Future Readiness
It seems that all of us are characters in the story, Alice in Wonderland – an upside-down world characterized by unpredictable occurrences
Advantage India GICsThe Pandemic Springboard – Bringing Disruptive Ideas to Life
The Covid-19 pandemic has spread with alarming speed, infecting millions and bringing economic activity to a near-standstill
Leveraging Employee EngagementBuilding a Culture of Sustained Improvement
Many organizations, especially those having a monopolistic or dominant market share, tend to develop a culture of “Continuous Crisis Management”
Managing Talent Acquisition Models For Global Capability Centres (GCCs)
The location-based configuration of GCCs that the world was well versed with became outdated with the outbreak of the pandemic last year.
When We Never Missed a Beat Leadership During Turbulent Times
Sumit Mitra is a versatile senior executive and board member with over 20 years’ experience in outsourcing, P&L management, client management
Opportunity in the Changing Landscape – Digital Transformation in Customer Experience
Startek is global business process management services provider and a leader in implementing new-age CX solutions.
A Systemic Shift in SSCs From Services to Insights
The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program
Site Reliability Engineering
Managing Risks of Rapid Change through Resilience, Accountability and Innovation
Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability
