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Changing the Game to Achieve ExcellenceShared Services Becoming a Strategic Asset
A ‘Young Adult’, the Essel Group, the prominent business house with a diverse portfolio, launched in 1992, its flagship channel, Zee TV
A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
SSF GLOBAL APP
Rising Above Inertia Making BPM a Strategy & Culture for ‘Evolutionary’ Advantage
New problems demand new principles. Put bluntly, there’s simply no way to build tomorrow’s essential organizational capabilities.
Transformation HighwayConverting Staff Functions into Value Streams – 10 Axioms for Execution Excellence
Even after the advent of Information Technology, organization structures continue to be Function based – Sales, Production, Finance, Supply Chain or HR etc.
Sky is the Limit – A Case Study in Customer Experience and Value Creation
In 2004 a Leading DTH Operator had set up operations to offer Indian viewers a world-class television viewing experience through its satellite television service.
A Champion and a Magician – Hallmark of a BPM Leader
The world of BPM implementation is liberally sprinkled with several stories – of roaring successes, miserable failures and a myriad of experiences in between.
Experimentation to Formulation – Quest for Process Excellence at Dr Reddy’s
Just about a year back, the shared services operations at Dr Reddy’s completed a decade of its existence.
Not A Choice Any More!Adoption of an Effective BPM Strategy
There is only one way that can drive and enable these demanding results, and, that is, Business Process Management
Business Case for India Domestic Shared Services – a Myth
While for off shoring, wage or labour arbitrage is a given, this may not be so clearly applicable to Indian Companies.
Who is best for me?Choosing a Partner need not be a Nail-biting Experience
Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes.
