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Connected Customer Experience – An Innovative Case of IT Service Management Transformation
Imagine you are travelling on a Saturday afternoon. You feel hungry and you stop by a pizzeria to order a pizza.
The New Age Human ResourceLeveraging AI for a High-Tech & High-Touch Experience
The thing which I have learned from my experience in HR is that the technology we use changes constantly, but the human fundamentals often remain the same.
Trading on the EdgeUsing Super Computing to Catch that Elusive ‘Market Tip’
Change and growth of Technology has always been of interest to us humans, as has been the single largest source of transformation of our lives.
I Have the PowerLeveraging the Power of Highly Engaged Employees to Drive Customer Centricity
I have always believed that the way you treat your employees is the way they will treat your customers and that people flourish when they are praised.
Future Ready, Not Future ShockThe Agenda for GBS Centres to ‘Get Set’ for Future Readiness
Business will change in the next 10 years much more than the past two decades, and humanity will change in the next 20 years more than in all of human history.
Designing Shared Services for Competitive AdvantageSystemic Evolution Through Technology and Analytics
Over the years, Shared Services have gained significant footprint extending their coverage globally.
Procurement Twenty 20Creating Value for the Business Enterprise
Procurement as a function has seen rapid change in a relatively short span.
Going Digital – Demystifying the Nuances of Living in the Cloud
Digital transformation is no longer a choice or a fancy, it is a survival need. You can either go digital or become extinct.
Creating Business ValueA Transformational Journey Towards Centre of Excellence – “TraCE” – A VECV Case Study
The aim of creating financial shared services at VECV was driven by an ambition of making the finance function a strategic contributor to the organization.
