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Designing Processes to Gift a LifeThe Human Face of BPM Industry
The discipline, rigour, efficiency and effectiveness that fundamentally underpin BPM are equally applicable to areas outside of business.
The Digital MetamorphosisTransitioning Successfully
The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.
Taking ControlBusting Myths on Internal Controls
An oft-repeated analogy for Internal Control is ‘Controls are to an organization, what brakes are to a car.’
Digital P2P EraTransform to Digitally Signed Invoicing
The Procure 2 Pay process has largely lagged in Digital Transformation journey where other processes or areas have fared very well and gone to digitization and automation.
RPA – The Beginning of Disruptive ThinkingFrom People Dependent to Process Dependent
Robotic Process Automation (RPA) is a current topic generating immense anticipation and excitement.
Banking on Credentials Entrepreneurship to ExcellenceAn Incredible Journey of 20 Years
In 1995, Citibank was looking out for Chartered Accountants who could assist them in updating their security papers received from clients against loans given by the bank.
Process to PerformanceThe Effective Enterprise
Driving Operational Innovation and Change across the Organization to Realize Business Results from Business Processes
Experimentation to Formulation – Quest for Process Excellence at Dr Reddy’s
Just about a year back, the shared services operations at Dr Reddy’s completed a decade of its existence.
BPM Strategy for Support ServicesProcesses can make an Organization Agile, Compact, Competent and also a Source of fresh Revenue and Profits
It is natural that any organization focuses its energies initially towards business development and execution – their primary purpose of existence.
