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The article highlights how artificial intelligence (AI) and generative AI (Gen AI) are poised to reshape workplace innovation in India, but most organisations are not yet prepared to harness this potential. Spending on AI and Gen AI in India is projected to grow significantly by 2027, yet companies face a gap between ambition and execution.
According to a Lenovo-sponsored study, over 80 percent of IT leaders agree that digital workplaces must be redesigned to fully leverage AI, yet around 60 percent of organisations have not begun this transformation. The report points out that standardised, rigid IT environments are ill-suited to Gen AI’s need for tailored, agile systems. The main challenges include a lack of clear vision on how digital workplace transformation aligns with strategic goals, uncertainty on where to begin, and competing IT priorities.
The piece argues that success with AI requires more than technology adoption. Leaders must prioritise people-centred strategies, include key stakeholders across functions, and invest in training and change management. Making progress measurable through analytics and connecting transformation efforts to business goals are crucial steps. With the right approach, India can unlock productivity, engagement, and long-term value from AI-driven workplace innovation.
