HYDERABAD | 24 August 2026: Singapore-headquartered TDCX, a global customer experience solutions company, has opened its second campus in Hyderabad, reinforcing India’s position as the company’s fourth-largest operations base globally.

Located at Meenakshi Eco Park, the new campus comes after TDCX’s India headcount increased by more than 600% over the past three years. The expansion reflects the growing role of India in supporting global customer experience, sales, digital support and technology-enabled services for clients across major international markets.

Hyderabad has emerged as one of TDCX’s fastest-growing locations, supported by its technology ecosystem, talent base and growing relevance for technology-enabled customer experience and digital operations. TDCX’s India teams support clients across Australia, New Zealand, the UK, Ireland and North America, with sector exposure spanning digital advertising, e-commerce, fintech and technology.

KEY HIGHLIGHTS

  • Second Hyderabad Campus: TDCX has opened its second campus in India at Meenakshi Eco Park, expanding its Hyderabad operating footprint.
  • 600%+ Workforce Growth: TDCX’s India headcount has grown by more than 600% over the past three years.
  • India’s Rising Global Role: India is now TDCX’s fourth-largest operations base globally.
  • Complex Global Workflows: TDCX’s India operations support customer experience, sales, digital support and technology-enabled services across digital advertising, e-commerce, fintech and technology.
  • Scale and Speed: The new campus is designed to support continued expansion while providing a workplace focused on learning, collaboration and performance.

FROM OUTSOURCING TO DIGITAL OPERATIONS

TDCX’s expansion reflects the changing nature of the global customer experience industry. As technology companies and digital businesses consolidate customer, sales and technology workflows with fewer global partners, delivery centres are increasingly expected to manage more complex, technology-enabled processes. This shift is also evident in TDCX’s India strategy. The company’s Hyderabad operations are positioned not simply around customer support, but across customer experience, sales, digital support and technology-enabled services for global clients.

The company entered Hyderabad in 2022 with a 45,000 sq ft facility at Skyview 20, which also served as a digital innovation hub. The new Meenakshi Eco Park campus adds another layer of capacity to the company’s growing India platform.

INDIA AS A PRIMARY DELIVERY MARKET

TDCX’s leadership sees the expansion as evidence of India’s changing position in the global delivery landscape.

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India has moved well past the cost arbitrage conversation. When clients choose Hyderabad for customer experience, sales, or technology support, they are choosing access to skilled, ambitious talent that can run complex workflows at scale.

– Byron Fernandez, Group Chief Information Officer & EVP, TDCX

TDCX’s India expansion also illustrates how speed-to-capability is becoming an important differentiator. The company has indicated that, for one technology client, its training approach enabled new agents to become production-ready in under six weeks, supporting faster go-to-market requirements.

Industry Insights

Proofpoint’s expansion highlights several broader shifts in India’s capability-centre ecosystem:

  1. CX Is Becoming a Technology Capability: The TDCX expansion illustrates the convergence of customer experience, technology, data and digital operations. The next generation of CX delivery is increasingly technology-enabled, requiring talent that can work across platforms, digital channels, analytics and domain processes.
  2. India Is Moving from Delivery Location to Strategic Operations Base: A more than 600% increase in TDCX’s India workforce over three years, and India’s emergence as its fourth-largest operations base, points to a deeper shift in how global service providers are using India. The country is increasingly becoming a primary operating platform for complex global workflows, rather than a supplementary offshore location.
  3. Hyderabad Is Expanding Beyond Traditional IT Services: TDCX’s growth adds another dimension to Hyderabad’s capability ecosystem. The city is increasingly attracting businesses that combine technology, customer experience, sales and digital operations, broadening its GCC and global delivery proposition beyond conventional software engineering.
  4. Scale Is Following Capability Maturity: The opening of a second campus after a 600%+ workforce increase demonstrates an important pattern: once India-based teams prove their ability to manage complex global mandates, physical expansion follows capability expansion. This is increasingly different from the earlier model of establishing small offshore teams primarily for cost efficiency.
  5. The Next Differentiator Is Speed-to-Competence: For digital businesses operating in rapidly changing markets, the ability to build production-ready talent quickly can be as important as access to a large talent pool. TDCX’s six-week example points towards a broader shift in which training, technology and workforce readiness become strategic components of the global delivery model.

STRATEGIC OUTLOOK

TDCX’s second Hyderabad campus is less about adding another delivery location and more about how the global services model is evolving. As customer experience, sales and technology increasingly converge, India is becoming a strategic platform for managing complex digital workflows at scale. Hyderabad’s emergence in this space also signals a broadening of India’s capability ecosystem – from traditional IT and back-office services towards integrated, technology-enabled business operations.

The significance of TDCX’s expansion is not the second campus; it is the 600%+ growth that made a second campus necessary. That trajectory illustrates a broader GCC and global-delivery shift: India is increasingly being trusted with complex, customer-facing and technology-enabled workflows where capability, speed and domain expertise matter more than labour arbitrage.

Curated by SSF Global

Tracking the shifts shaping GCCs, enterprise ecosystems, and the future of global business.

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SSF Global is a Global Community for Enterprise Function Leaders and serves as a research & advisory platform focused on Global Business Services (GBS), Global Capability Centres (GCCs), and the evolution of enterprise innovation in India and beyond. We track, publish, and partner in narratives that shape how capability centres transform into hubs of trust, intelligence, and sustainable growth. We also evaluate, assess and benchmark the GCCs for their performance, maturity and other parameters using our proprietary tools built from the knowledge gained from direct interaction with our members (GCCs & GBS).