Pune | 28 November 2025: Global enterprises are increasingly treating GCCs and GBS hubs as strategic assets enabling global delivery, innovation, agility, and scale. Swiss engineering and technology leader Sulzer has inaugurated a new Global Business Services (GBS) centre in Pune, underscoring its long-term commitment to India’s growing role in global operations.

The new Pune hub, formally opened by Her Excellency Maya Tissafi (Ambassador of Switzerland to India and Bhutan) alongside Dr Suzanne Thoma, Executive Chairwoman of Sulzer, is designed to host around 350 professionals tasked with handling critical global functions including IT, Legal, Compliance, and Supply-Chain Management.

Sulzer’s Longstanding India Legacy – Expanding Delivery Capabilities

Having maintained a presence in India since 1988 via manufacturing and industrial service centres across Mumbai, Ambernath, Chennai, Vadodara and Pune, Sulzer has steadily fortified its footprint across engineering, manufacturing, and service delivery.

The newly launched GBS hub is part of Sulzer’s broader Business Services Initiative, aimed at consolidating shared services and back-office operations to drive efficiency, scalability, and global delivery excellence. Pune’s rich talent pool, advancing infrastructure, and strategic location within India’s industrial ecosystem made it the ideal choice for this expansion.

“Sulzer, with its 191 years of engineering excellence, continues to innovate and thrive on change. The Pune hub, with its regional and global reach, is built on the expertise of our Indian colleagues and an inspiring example of our company’s continuous evolution following the needs of our customers.”

– Dr Suzanne Thoma

Sulzer’s investment signals confidence in India’s talent quality and infrastructure readiness, reinforcing the country’s status as a destination for high-value engineering, shared services, and integrated global operations. For stakeholders tracking GCC trends, this is another important data point in favour of India’s long-term attractiveness as a global delivery hub.

Where Thought Leadership Meets Real-World Moves

SSF Global has long championed the concept of GCCs and GBS hubs as strategic levers – not just for cost arbitrage, but for enterprise-grade transformation, global-standard operations, and long-term value creation. Sulzer’s move validates this conviction. As enterprises continue to scale and globalize, organisations such as Sulzer will increasingly rely on ecosystem partners who bring maturity, governance frameworks, and transformation expertise – a gap that GCC & GBS communities like SSF Global can fill. Our commitment remains to support businesses in conceptualizing, setting up, and scaling such centres for ‘Enterprise Excellence’ – turning them into performance engines rather than back-office centres.

In Perspective

With the inauguration of its Pune GBS hub, Sulzer has sent a clear signal: India is central to its global service delivery strategy. This landmark expansion underscores how GCC/GBS-driven global operations are no longer optional, but a strategic imperative for global enterprises.

For ecosystem enablers, Sulzer’s expansion is yet another milestone validating the value of building GCC-ready, transformation-oriented delivery centres in India.

Read more about this expansion HERE

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About SSF Global
SSF Global is a Global Community for Enterprise Function Leaders and serves as a research & advisory platform focused on Global Business Services (GBS), Global Capability Centres (GCCs), and the evolution of enterprise innovation in India and beyond. We track, publish, and partner in narratives that shape how capability centres transform into hubs of trust, intelligence, and sustainable growth. We also evaluate, assess and benchmark the GCCs for their performance, maturity and other parameters using our proprietary tools built from the knowledge gained from direct interaction with our members (GCCs & GBS).