Bengaluru | 11 March 2026: Enterprise work management platform Smartsheet has announced a major expansion of its Global Capability Centre (GCC) in Bengaluru, positioning the facility as a key engineering and product hub for the company’s next phase of AI-driven software development.

Smartsheet is an Intelligent Work Management platform dedicated to providing organizations with a smarter way to manage projects, automate workflows, and scale solutions. The firm empowers over 85% of Fortune 500 companies-including global leaders like McLaren Racing, Roche IT, and Uber- to achieve significant operational velocity and efficiency. The company’s current strategic vision is centered on Smartsheet AI, which delivers personalized insights and automated analysis to help teams bridge the readiness gap between traditional project management and the future of AI-driven productivity, Smartsheet provides a unified environment that connects data and teams to drive mission-critical results.

Building The Next Generation of Work Management Software

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“When you think about our business, we operate in what we call the intelligent work management category, which includes connecting data from systems of record across an organization to orchestrate workflows and ultimately solve business problems…The days of back-office operations being run in India…that was 15 years ago. This is a place where you innovate. This is the place where you deliver. This center will be a central source of AI innovation for the company. We are intentionally building this hub as a multi-functional powerhouse anchored in AI-first operating principles.”

– Rajeev Singh, Chief Executive Officer, Smartsheet

Teams at the hub will contribute across multiple functions, including:

  • Product management and software engineering
  • User experience (UX) design
  • Cybersecurity and enterprise IT
  • Data engineering and AI development

A major focus of expansion is building an intelligent data layer that connects enterprise systems and enables automated workflows across organizations. This capability forms the foundation of Smartsheet’s broader strategy to deliver AI-native productivity tools for large enterprises.

Scaling Engineering Talent in Bengaluru

To support the expanded mandate, Smartsheet plans to add more than 200 new employees in 2026, focusing on roles that strengthen its AI and product development capabilities.

Key hiring priorities include:

  • Data scientists and machine learning engineers
  • DevSecOps specialists
  • Product managers and design leaders

This growth will make the Bengaluru office one of the company’s largest global engineering locations.

Curated by SSF Global to track developments shaping the future of GCCs, enterprise ecosystems, and India’s commercial real estate landscape.

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About SSF Global
SSF Global is a Global Community for Enterprise Function Leaders and serves as a research & advisory platform focused on Global Business Services (GBS), Global Capability Centres (GCCs), and the evolution of enterprise innovation in India and beyond. We track, publish, and partner in narratives that shape how capability centres transform into hubs of trust, intelligence, and sustainable growth. We also evaluate, assess and benchmark the GCCs for their performance, maturity and other parameters using our proprietary tools built from the knowledge gained from direct interaction with our members (GCCs & GBS).