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Gurugram | 20 November 2025: International fintech firm OakNorth has opened a new facility in Gurgaon, marking the next phase of its India expansion and reinforcing the growing importance of Indian centres in global fintech operations. This move is expected to significantly augment OakNorth’s capacity for technology innovation, data analytics, and global commercial-lending support from India.
Gurgaon Office to Support Global Tech, Data & Analytics Functions
OakNorth’s new facility adds to its existing technology hub in Bengaluru. The Gurgaon office will primarily house its technology, data, and analytics teams, focused on building and enhancing tools that drive speed, predictiveness, and robustness for its commercial-lending platform.
Speaking about the new opening, Ashish Nayyar, Co-Head of OakNorth India, described the workspace as designed for collaboration and productivity, noting its flexible workstations – including height-adjustable desks – and innovation-oriented layout ideal for team brainstorming and rapid delivery cycles.
India as the Backbone of OakNorth’s Global Workforce
As per recent statements, India now hosts roughly two-thirds of OakNorth’s workforce, with a significant share of senior leadership and key roles based there. This underlines how Indian GCC centres are increasingly core to fintech firms’ global strategy, not just for cost arbitrage, but for capability, innovation, and decision support.
The Gurgaon centre will further enhance OakNorth’s ability to support clients across geographies, giving them the benefit of a follow-the-sun model, deep technical and data talent, and cross-functional synergy between tech, analytics, and commercial lending teams.
What OakNorth’s Move Signals to the GCC/GBS Ecosystem
From an SSF Global vantage point, OakNorth’s new Gurgaon office reinforces several important trends shaping the future of India’s GCC and fintech-GCC landscape:
- India continues to consolidate as a global fintech & banking capability hub. When fintech firms like OakNorth choose Indian locations for critical data, analytics, and tech infrastructure, it demonstrates confidence in local talent, processes, and governance maturity.
- Growth is being driven by capability, not just cost arbitrage. The reliance on India-based senior leadership and data teams shows that modern GCCs are capability-driven centres of excellence, not just back-office units.
- Diversification of GCC geographies within India. With hubs in Bengaluru, and now Gurgaon, firms are favoring a distributed model – taking advantage of different talent pools, infrastructure ecosystems, and regional resilience.
- Fintech and analytics-led GCC growth is accelerating. As digital lending platforms expand worldwide, Indian GCCs are poised to handle more complex, high-value technology and data work – opening up opportunities across analytics, AI, risk modelling, and product engineering.
These developments reaffirm why India remains a top destination for global enterprises seeking scalability, agility, and innovation – and why GCCs located here must now think in terms of global impact, not just local operations.
Key Takeaways for Industry Leaders & GCC/GBS Builders
- Prioritize capability over cost: Especially in fintech and data-heavy verticals, global value comes from talent depth and data integrity, not just lower operating cost.
- Design for end-to-end delivery and leadership ownership: As companies grow complex, Indian centres must shift from execution-only roles to strategic decision-making, innovation, and leadership.
- Use multiple hubs to de-risk and enable scale: Having more than one Indian delivery location, e.g., Bengaluru + Gurgaon, helps enterprises mitigate regional risks and access diversified talent pools.
- Invest in workspace & culture for high-performance teams: Modern fintech work demands collaboration spaces, flexibility, and ergonomic environments. This drives productivity, retention, and innovation.
- View India as a global innovation engine: As more demand flows for digital banking, credit analytics, and AI-driven fintech products – Indian GCCs are well-positioned to lead global launches and build core platforms.
With OakNorth’s expansion, the message is clear: Indian GCCs are no longer just cost centres – they are strategic, capability-driven engines critical to global fintech and data-driven businesses. The future belongs to GCCs designed for innovation, analytics, and scalable leadership.
