GCCs as the Bridge to Global-Grade Products
GCCs today are not considered mere support centres, they are global-delivery engines, innovation hubs, and talent incubators. By embedding best practices, advanced technologies, and upskilling frameworks, GCCs are increasingly well-placed to contribute to product and service excellence on a global scale. The ministers’ call emphasizes that GCCs must now think beyond traditional support functions and instead help create globally competitive value.
Hyderabad Emerges as Preferred Hub for GCC-led Innovation
Leaders from large GCCs and GCC-enabler organizations remarked that Hyderabad’s talent, work culture, single window clearance system and cost-effective operations continue to position it among India’s most attractive destinations for global tech investments. Richa Jain, Managing Director of Northern Tool Equipment, said that “the sector is moving towards a ‘40-60 model’ where strategic innovation increasingly outweighs transactional work.” She highlighted the need for continuous re-skilling and said that cities like Hyderabad provide the right ecosystem for midmarket GCC to innovate and scale.
As Managing Director for Broadridge India, Sheenam Ohrie also conveyed – “Hyderabad has become a magnet for GCC activity, with 35 of the company’s 154 International clients already operating from India. Meetings in the city tend to be more productive due to shared challenges and a collaborative ecosystem, enabling purposeful engagements and problem solving.” Shiv Kumar Bhasin, IndusInd Bank’s Chief AI Officer said – “India has become a global benchmark for digital public infrastructure… many countries are now attempting to replicate India’s advancements in product tech innovation.”
Anil Philip, General Manager at OSB India said, “technology has made global financial services ‘borderless’.” He emphasised Hyderabad’s strong pharmaceutical base with 22 major companies driving R&D as a key advantage for the city’s tech lead growth.”
Representing the retail technology landscape, Durga Prakash Devarakonda, Technology Head at McDonald’s, said that “the company’s Hyderabad Centre has significantly improved its integrated and horizontal ways of working boosting both, technology development, and operational efficiency.”
The discussion collectively reaffirmed ‘Hyderabad’s Rise as a Global GCC Powerhouse’, fuelled by innovation, robust talent, and an enabling environment that continues to attract the world’s leading enterprises.
Rakesh Sinha, Founder & CEO of Quintes Global & SSF Global, called Hyderabad’s business environment, “awesome”, emphasising its deep talent pool in financial and domain driven services. He said that “these trends, coupled with a professional work culture, make the city a top contender for new GCC investments.”
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IT and Industries Minister, Shri D Sridhar Babu called upon the entrepreneurs and the Global Capability Centre (GCC) leaders to focus on new talent and innovation, “Infrastructure is your new blood, innovation is your new currency,” he declared, urging stakeholders to adapt quickly to evolving technologies and to invest in both talent and infrastructure.
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