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India’s Global Capability Centre (GCC) ecosystem is entering a new phase in 2025 as collaboration between GCCs and domestic IT service providers deepens, driven largely by AI-led transformation. According to a joint report by Nasscom, R Systems and Oliver Wyman, the traditional divide between captive GCCs and outsourcing vendors has blurred. Instead, both sides are adopting joint operating models that combine talent, intellectual property and delivery frameworks to accelerate innovation and execution.
India has consolidated its position as the world’s largest GCC hub, hosting around 1,800 centres that employ 1.9 million professionals and generate USD 64.6 billion in export revenue. GCCs have evolved from cost-arbitrage units into strategic hubs handling product ownership, platform engineering and customer experience, supported by senior leadership based in India.
Major IT players such as Wipro, Infosys and HCLTech have launched dedicated GCC-focused models, reflecting rising enterprise demand for AI-native capabilities. Generative AI is already delivering 30–40 percent productivity gains across software development and operations, reshaping delivery economics.
Looking ahead, India is expected to add up to four million GCC-linked jobs by 2030. The hybrid GCC–service provider model is set to become the backbone of global enterprise technology, with collaboration, shared governance and rapid capability building emerging as critical success factors.
