BENGALURU | 30 July 2026: DXC Technology has officially launched its flagship AI-first Customer Experience Center (CEC) in Bengaluru. This sprawling 200,000-square-foot facility has become one of the enterprise’s largest global delivery hubs.

Crucially, the deployment represents a major evolution in how IT services are consumed and developed. The facility is designed as a collaborative innovation environment where enterprise customers, partners and DXC engineering teams can jointly design, test and scale AI-powered business solutions. It combines AI engineering, cybersecurity, cloud, consulting and enterprise platforms under one integrated ecosystem to help organizations accelerate production-ready AI adoption.

KEY HIGHLIGHTS

  • 200,000 Sq-Ft Innovation Hub: DXC has opened one of its largest global Customer Experience Centers in Bengaluru.
  • AI-First Co-Creation Model: The facility enables customers, partners and DXC engineers to jointly develop, validate and scale enterprise AI solutions.
  • Integrated Cybersecurity & AI: Dedicated Cyber Range, Security Operations Centre (SOC) and Digital Forensics Labs support secure AI deployment.
  • Enterprise Systems Integration: The centre focuses on embedding AI into mission-critical enterprise platforms and business applications.

Headquartered in Ashburn, Virginia, DXC Technology is a global IT services and consulting company delivering cloud, cybersecurity, enterprise applications, analytics, AI and modern workplace solutions to enterprises and public sector organizations worldwide.

ESCAPING THE “PILOT TRAP” – FROM AI EXPERIMENTATION TO ENTERPRISE ADOPTION

The overarching strategic intent of the Bengaluru CEC is to rapidly accelerate the enterprise AI lifecycle. While thousands of global corporations are experimenting with AI, a fractional minority have successfully integrated these models into their live operational environments due to massive regulatory, security, and architectural friction.

“

Our greatest differentiator is our people. Our new Customer Experience Center brings together our exceptional engineering talent in a space designed for deeper collaboration with customers and partners, where we can co-create, engineer, and scale AI-powered solutions that address complex business challenges.’

– Ramnath Venkataraman, President – Consulting & Engineering Services, DXC Technology

By centralizing consulting, cloud architecture, elite cybersecurity, and advanced algorithmic engineering under a single roof, DXC ensures that global technology leaders can move rapidly from abstract ideation to measurable, secure business outcomes.

THE HYBRID ENTERPRISE: EMBEDDING AI INTO THE “SYSTEMS OF RECORD”

DXC wants customers to move AI into their ERP, finance, manufacturing, HR, supply chain and customer systems. The facility’s specialized engineering squads are tasked with embedding predictive algorithms and autonomous AI agents directly into an enterprise’s Systems of Record-the foundational, mission-critical databases (such as legacy ERPs, core banking platforms, and global supply chain mainframes) that literally keep corporations running.

This creates a new operational paradigm that Rob Le Busque, President of Asia Pacific & Japan at DXC, identified as the “connected enterprise”. This structural shift yields three distinct commercial advantages:

  1. The Rise of AI Agents as Co-Workers: Instead of replacing human capital, the center is pioneering frameworks where highly skilled human engineers operate seamlessly alongside autonomous AI agents. In this model, AI handles the real-time execution of mundane system operations, while human oversight governs strategic direction and exception handling.
  2. Prioritizing High-Value Use Cases: The massive Ideation Studios and Co-Creation Labs allow global CIOs to bypass the “hype cycle”. By physically bringing together domain experts and cloud architects, organizations can ruthlessly audit their operational bottlenecks and prioritize only the AI use cases that guarantee a measurable, financial return on investment.
  3. Full-Lifecycle Delivery: By housing solution design, real-world deployment, and continuous monitoring under a single roof, DXC effectively compresses the digital supply chain. This ensures that an AI algorithm is not just successfully coded but is continuously optimized and secured against drift long after it enters the production environment.

INDIA’S AI & DIGITAL ENGINEERING GCC MOMENTUM

India’s AI engineering ecosystem continues to attract significant investments from global technology companies building next-generation enterprise capabilities. Rather than expanding traditional delivery centres, organizations are increasingly establishing AI innovation hubs, customer experience centres and engineering labs that combine consulting, cloud, cybersecurity and advanced software engineering.

Bengaluru remains the preferred destination for these investments because of its deep technology talent, mature startup ecosystem, global engineering presence and strong enterprise customer network. As organizations accelerate AI adoption, India is increasingly becoming the location where enterprise AI solutions are designed, validated and scaled for global deployment.

Industry Insights

  1. India is Becoming an Enterprise Innovation Hub: Global technology companies are transforming their India operations from delivery centres into customer-facing innovation hubs where consulting, engineering and product development converge.
  2. AI Adoption Requires Co-Creation: Organizations increasingly need collaborative environments where business leaders, technology teams and partners can rapidly prototype, validate and deploy AI use cases aligned to measurable business outcomes.
  3. Security is Becoming Central to Enterprise AI: Cybersecurity, governance and compliance are now integral to enterprise AI deployments, making secure-by-design architectures a key differentiator.
  4. Customer Experience Centers are Evolving: Modern experience centres are no longer demonstration facilities—they are becoming live engineering environments where enterprises jointly design, build and scale digital transformation initiatives.

STRATEGIC OUTLOOK

DXC Technology’s new AI-first Customer Experience Center represents the next evolution of India’s role in global enterprise technology. Rather than functioning solely as a delivery destination, Bengaluru is increasingly becoming a global hub where AI solutions are designed, engineered, secured and scaled in collaboration with customers.

For India’s GCC and technology ecosystem, the investment reinforces a broader shift toward AI-led engineering, enterprise innovation and customer co-creation. As organizations accelerate AI adoption across mission-critical business functions, integrated capability hubs such as DXC’s Bengaluru center are expected to play a pivotal role in shaping the next generation of enterprise transformation.

Curated by SSF Global

Tracking the shifts shaping GCCs, enterprise ecosystems, and the future of global business.

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SSF Global is a Global Community for Enterprise Function Leaders and serves as a research & advisory platform focused on Global Business Services (GBS), Global Capability Centres (GCCs), and the evolution of enterprise innovation in India and beyond. We track, publish, and partner in narratives that shape how capability centres transform into hubs of trust, intelligence, and sustainable growth. We also evaluate, assess and benchmark the GCCs for their performance, maturity and other parameters using our proprietary tools built from the knowledge gained from direct interaction with our members (GCCs & GBS).