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India’s retail Global Capability Centers have moved far beyond back-office support to become strategic engines driving global retail transformation. As retailers modernize supply chains, adopt AI-driven decision systems, and deliver seamless omnichannel experiences, India-based GCCs now sit at the core of innovation, scale, and execution.
Leaders like Anand Tripathi at Hy-Vee are redefining how data, AI, and engineering come together to enable real-time insights and faster decision-making. Under his leadership, Hy-Vee’s India GCC has delivered measurable productivity gains and enterprise-wide data democratization.
At Target, Andrea Zimmerman leads one of the largest retail GCCs in India, spanning technology, merchandising, supply chain, and corporate functions. Her focus on innovation, inclusion, and culture has positioned Target in India as a benchmark employer and transformation partner.
Similarly, Ankur Mittal has shaped Lowe’s India into a global digital powerhouse, while Arpana Chopra advances AI-led commerce transformation at Falabella. At Walmart, Balu continues to strengthen large-scale retail platforms and supply chain innovation.
Together, these leaders highlight how India’s retail GCC ecosystem is shaping the future of global retail through technology, talent, and leadership.
