Switzerland | 18 November 2025: The Hashgraph Group has launched what it claims to be the world’s first Distributed Ledger Technology (DLT) Helpdesk, a bold initiative designed to support enterprises in navigating the emerging landscape of blockchain networks. This global-first offering is poised to accelerate business adoption of DLT, making it more accessible, manageable, and risk-aware for capability centers and enterprise services worldwide.

“We are creating an intuitive command centre for enterprises – an infrastructure of trust and capability – to safely explore and build on distributed ledger networks.”

– Mance Harmon, Co-Founder & CEO of Hashgraph Group

This launch marks a strategic inflection point. This is beyond blockchain – about democratizing governance, enabling innovation, and scaling trusted distributed systems through GCCs that were once focused primarily on delivery.

The Impact: Enabling Enterprise-Grade Blockchain Innovation

Enterprises continue to wrestle with the complexities of blockchain adoption, whether it’s governance, integration, security, or use-case validation. The Hashgraph Group’s DLT Helpdesk provides a one-stop center of expertise, offering companies real-time guidance on architecture, deployment, interoperability, and risk, specifically tailored for enterprise-grade applications.

For global capability centers (GCCs), this opens up new possibilities: not only can they support blockchain-based solutions, but they can also serve as internal innovation hubs, architecting and governing DLT networks for use cases like payments, trade finance, digital identity, and decentralized data sharing.

The Working: Consulting + Support + Education

The DLT Helpdesk is structured to cover three critical pillars:

1. Consulting – Architecture design, network selection, and risk advisory.
2. Support – Managed helpdesk for deployment, governance, and lifecycle issues.
3. Education – Training, workshops, and knowledge sharing to build internal enterprise capacity.

   “With this DLT Helpdesk, we give enterprises a safe runway into the world of distributed ledger technology. We’re not just providing tools—we’re providing expertise, governance, and real-time support.”

   – Mance Harmon, Co-Founder & CEO of Hashgraph Group

These points also align with Hashgraph’s ambition to scale its enterprise footprint globally, while reducing the friction associated with DLT usage in regulated industries.

The GCC Perspective

From an SSF Global analysis standpoint, Hashgraph’s initiative is a powerful signal for three emerging trends:

• Blockchain & DLT enablement as a GCC service: GCCs can now incubate blockchain use cases more confidently, backed by governance and expertise.
• Risk-aware digital transformation: With dedicated support for security, compliance, and architecture, GCCs can reduce what is often one of the biggest adoption barriers for blockchain.
• Upskilling x innovation synergy: The educational component of the Helpdesk allows GCCs to upskill talent in DLT, building a center of expertise that can act globally as a DLT Centre of Excellence (CoE).

Call to Action

We believe GCC leaders and enterprise executives should closely explore how the Hashgraph DLT Helpdesk aligns with their technology strategy, especially for blockchain-based innovation, risk management, and CoE creation.

Read more HERE

Share on   

About SSF Global
SSF Global is a Global Community for Enterprise Function Leaders and serves as a research & advisory platform focused on Global Business Services (GBS), Global Capability Centres (GCCs), and the evolution of enterprise innovation in India and beyond. We track, publish, and partner in narratives that shape how capability centres transform into hubs of trust, intelligence, and sustainable growth. We also evaluate, assess and benchmark the GCCs for their performance, maturity and other parameters using our proprietary tools built from the knowledge gained from direct interaction with our members (GCCs & GBS).